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POLICIES AT BIOTANI
Transparency and Care
The team at biotani is committed to ensuring that your experience shopping online is just as positive as your visits to our physical stores. That’s why we crafted our policies to be fair, transparent, and hassle-free.
Terms and conditions
This website is owned and operated by Eden Nature's est. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors handmade skin products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item, you agree that:
(i) you are responsible for reading the full item listing before making a commitment to buy it:
(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. We do not collect sale taxes.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as subscriptions, will be charged on a monthly basis to your payment method.
You may cancel any order as long as it is not fulfilled. Any fulfilled order cannot be cancelled not refunded. You must wait to receive your package and start the return process. See return policy.
Personalized orders, deposits, can be cancelled within the hour. Passed that time, cancellation or refund is not possible but you will be eligible for a credit note. Once the order is being fulfilled, refund or credit note is not possible. You may at this point, cancel your order but your deposit will not be refunded nor credited.
For any undamaged product, simply return it with its included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:
(i) Products can be returned only in the country in which they were originally purchased; and
(ii) the following products are not eligible for return:
- Sales items
- Liquidation items
- Special edition items
- Open package items. Because of the nature of our products they must be returned sealed.
Any items that violates our return policies will not be received nor refunded. That includes worn, used or damaged items, item receive after 14 days post delivery to the customer, any products that are not eligible.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information.”
We also collect OFFLINE DATA, PURCHASED MARKETING DATA/LISTS
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
180 rue Edgar Hebert, Beauharnois, QC, J6R 2B8, Canada